Shawn’s Testimonials

Recent Customer Survey Responses:

In what ways was Shawn the most helpful?

  • Responded very fast and listened thoroughly and cared about our individual situations.
  • The short sale process was long and stressful, but you made it bearable. We appreciated the emails, phone calls, and text messages to keep us updated.
  • “On top of it”, responsive, efficient, easy to communicate and coordinate with.
  • Communication. (always keeping me abreast of change’s during the process).
  • Perseverance. (Shawn persisted in immediate follow up to the bank and the purchaser, and I believe this was an important aspect in allowed a quick and successful closing in my situation.
  • You are a great communicator. You kept us in the loop during the short sale process which we appreciated. You are friendly and easy to be around. We trust you completely.
  • She always returned emails and phone calls quickly.
  • Her ability to know what we could and couldn’t do in regards to a short sale.
  • Always available and in contact and she was so easy to work with.
  • She helped me find just a rental home, and worked as hard as if I were buying a 2 million dollar home. She was GREAT.

My husband and I couldn’t imagine going through the process of buying our first home without Shawn Shackelton’s tireless assistance. Shawn was always available and willing to help us with the sometimes trying and confusing home buying process. At all times we felt Shawn was fair and honest with us. Whether it was answering questions during the purchase or supplying a list of pool maintenance companies afterward, Shawn’s knowledge, easy going demeanor, and constant professionalism were invaluable. We highly recommend Shawn to anyone who is looking for a dedicated real estate agent who works hard and gets the job done.

~ Chris & Lori C.

Shawn understands people, ensuring that the needs of her clients are met with complete satisfaction. Shawn takes the time to understand her clients completely and engages them regularly making certain their needs are understood and addressed

~ Jim G.

Shawn was so straight-forward with me. I was a first-time home-buyer and didn’t know what I was doing. She really helped me stay calm and find what I was looking for. She was the perfect balance for my nerves!!

~ Kelly H.

I strongly recommend Shawn for handling any real estate transactions, as she is knowledgeable and understands all facets of performing a real estate transaction, is an excellent communicator keeping all parties abreast of changes, and is persistent throughout the whole process to a successful conclusion

~ Steve D.

I have been a realtor for over 20 years and had to find other employment when the economy crashed! However, because of my years in the business I was very particular or as my daughter puts it “picky” about the type of person I would work with when it came time to purchase some property. I first went to my contacts and for various reasons they were no longer in the business or had left the state. When my daughter found Shawn Shackelton I was a little skeptical but Shawn passed the first test with flying colors by either answering her phone and/or returning her calls. I can not tell you how many realtors just don’t bother to return calls! Shawn took the time to re-educate me about short sales and foreclosures and showed us numerous properties, gave great feedback/advise about properties when asked and wrote more than 1 contract in an attempt to help me purchase a home for my daughter and grandsons. She showed her knowledge on several occasions during the final purchase that not only did she help “close” the deal but she saved me a great deal of money. I can not give a higher recommendation to anyone and have already given her name to others as the ONLY Realtor® worth their salt in the valley of the sun!

~ Coni M.

It has been a pleasure working with you on this sale. Thank you for your patience and communication throughout the transaction. Your professional approach and service have been very much appreciated, and made our job much easier because of it.

~ Brooke C. ~ Realtor

Thank you for the updates on the progress during this process. I greatly appreciate it and so do my clients.

~ John O. ~ Realtor

Thank you for all your extras efforts and speedy responses with information for us to get this property closed. I greatly appreciate all you have done and hope to work with you again in the future.

~ Jesse P. ~ Realtor

I recently sold my house due to the efforts of Shawn Shackelton, my realtor. I had a different realtor before Shawn and the house did not move.

The marketing of the house was excellent and Shawn’s knowledge of the real estate market was exemplary. She did all of the paper work and answered my calls promptly.

She made the sale of the house effortless and I would highly recommend Shawn Shackelton as a realtor.

~ Jacob Lenzner

We interviewed a few different real estate agents but when we met Shawn she was a breath of fresh air! She answered all our questions, returned our phone calls and walked us through the entire process. Not only did she help us sell our home in 4 days, she helped us buy our next home and we only had to move once. We had not bought or sold a home in quite a few years and the process has changed dramatically, we are glad we had Shawn there to help every step of the way. We highly recommend her whether you are buying or selling a home.

~ Bob & Maryann McShane

Thank you so much. I am grateful for all of your help. This was actually much easier than I anticipated thanks in large part to your help.

~ Julie W

Shawn, we would like to thank you so much for your amazing help with buying our new home and selling the one we were in! You have been such an amazing, dedicated, knowledgeable person to work with. You have been efficient, helpful and organized with whatever we needed. You have made this process that seemed so difficult at the time, to be smooth and you’ve handled all of the situations along the way perfectly, you have been terrific!! I would say to anyone who is looking for a real estate agent that you are definitely the one to hire!! I have worked with many different agents in the past with all my other properties and hands down, I will stick with you through any other purchases or sales. No one can come close to you as a professional and your customer service has been impeccable. You were always on time and your communication skills have been awesome also! You were honest and up front with everything from the start. We look forward to working with you again soon and we thank you for all the extra time you spent making sure we bought the properties that were exactly what we were looking for.

~ Michael Agnew & Denise Recchia

Josie’s Testimonials

Josie is one of the most dedicated and loyal agents in the industry. She is a true real estate professional with a complete understanding and knowledge of the Scottsdale market. Josie helped us with the sale of our home along with the purchase of a new one. We consider ourselves truly blessed to have had her working on our behalf and wholeheartedly recommend her to anyone selling or buying. Forever grateful Josie!

~ Stephen and Michele S.

We were just so lucky to choose Josie as our agent. Her expertise was incredible and very knowledgeable. We flew in from Australia and looked at many houses over a short period of time and bought one! This was mainly due to Josie’s assistance and skill. The thing we liked most about Josie is that she is very efficient, always on top of everything. As oversea buyers, we had to leave the country before the deal closed with a lot of unresolved issues, but she made it happen. Josie also helped us with other things way beyond her agent duties. We are so grateful for her passion and kindness. We would definitely buy our second house with her. It will be a long term business relationship and friendship.

~ Mike & Grace Martens

Josie was just great !! Very on top of things . She was great in selling our house that we used her again to purchase another and currently work with her today. Makes things very smooth.

~ John Branch

We chose Josie after [telephone] interviews with several other realtors who promised to follow up with us, but did not. Josie’s personality was bubbly and enthusiastic, which initially sold us to go with her. Josie was always eager to help us to do our best to stage and ready our home to be shown. She provided us with everything we needed to know in writing. She followed through with phone calls. She ALWAYS answered her phone and/or returned our call within minutes. She was there for us. Our home sold to the first person who came to see it. Things went very smoothly regarding this sale. Our only regret is that we had such a short working relationship with Josie, however, we have maintained personal contact with her…she has proven to be a friend as well as our realtor. We would certainly recommend Josie to ANYONE who is looking to sell or buy a home. She is the greatest.

~ Richard Guimont

Josie is extremely professional with great attention to detail! She listen to our needs and helped us to find the perfect home to relocate our family from across the country. Not being familiar with the area her knowledge of Scottsdale Neighborhoods and Schools was paramount! Thank you Josie for helping us with the long move from Florida. You made it nearly PAIN FREE!

~ Wilson Family

This home buying experience was unlike any other I’ve ever had! I was relocating to Arizona from Florida and actually bought my home sight unseen. I told Josie specifically what I was looking for and that’s exactly what she delivered. I absolutely love my new home! Josie handled every single detail … I basically did nothing! Of course I was a little nervous in doing this but Josie always put my mind at ease and always came through. It was a delight to work with her and I will definitely be having her handle my future real estate needs from now on.

~ B. Sherburne

Josie was great in helping us explore every option in the real estate market. She is friendly, knowledgeable and honest. She gave us valuable insight into property downfalls and upsides. We will call her again when we need an agent.

~ Boettcher Family

Josie was a pleasure to work with. Her follow up and accessibility was key in us selling our home. I would highly recommend her to anyone selling or buying a new home.

~ B. Delekta

After living in my home for 19 years, it was difficult to say goodbye. But my realtor, Josie Pakula, supported me throughout the entire event. She was efficient and professional and worked tirelessly to ensure I received the best offer possible. Although I was conducting a short-sale, Ms. Pakula’s efforts made me feel like I was selling a million dollar home. She went above and beyond, calling the bank almost daily to keep the sale moving. With all her hard work, Ms. Pakula made me feel like I was her only client. She was attentive and quick to respond to any issue or question. When I am ready to buy or sell a home next, I will certainly be seeking the services of Josie Pakula once again.

~ Allison Landy